The Penn State Workforce Education and Development Initiative conducted an analysis of the economic impacts of business support services in Blair and Cambria counties and prepared the Economic and Workforce Brief, “Role of Business Support Services in the Economy of Blair & Cambria Counties.” The Brief quantifies the role of every 100 workers employed by the business support services industry in generating jobs, compensation, and property taxes in the region.
 
This Brief explains the economic impact of American Customer Care Inc. establishing a customer service call center in Logan Township, Blair County. The call center will be housed in 11,000 square feet of the Fiore Furniture building on Cayuga Avenue. American Customer Care Inc. is primarily engaged in telephone answering services. The company reports that it will employ approximately 125 workers by January 2008 and a total of 200 workers by October 2008. For more information about American Customer Care Inc. setting up a customer service call center in Logan Township, refer to the following websites:
http://tinyurl.com/3d2f79
http://tinyurl.com/2z3o2w
 
Data from the 2002 Economic Census, the most recent economic census available, indicate that there were 112 establishments in the Pennsylvania involved in telephone answering services that generated $87.2 million in receipts (4.1% of US receipts in telephone answering services) with 2,578 employees (3.9% of US employees in telephone answering services) and an annual payroll of $48.1 million (3.5% of US payroll in telephone answering services). The analysis in the attached Brief focuses on the impact of the business support services industry in Blair and Cambria counties. Telephone answering services are an important part of this industry.
 
An analysis behind a Penn State Economic & Workforce Brief targets an industry (a group of establishments providing similar products or services), not an individual firm. As a result, economic and workforce impacts calculated for a Brief represent an industry average, not the impacts generated by an individual firm.
 
For additional information about this Brief or about the work of the Penn State Workforce Education and Development Initiative, contact Rose M. Baker (814.865.9919; rmb194@psu.edu) or David L. Passmore (814.863.2583; dlp@psu.edu). To view other Brief reports produced about other Pennsylvania industries and regions, navigate to: http://PSUBrief.notlong.com
Order a Brief for your area using a form provided on this web site